Wondering if the NAD is involved in a case? We got you -- NAD Front Office Manager Sean explains what you'll need to know when sending us messages about your case and how we handle different cases.

[TRANSCRIPT & DESC: The video is in black and white while a blue square spins in the center and opens up with a dark gray bar with white text “NAD Law & Advocacy Center”. A bright blue rectangle with black text “FYI #2” pops up below. Sean is wearing a dark blue NAD polo. The NAD logo is on the bottom right corner.

SEAN: Often people use social media as a resource to get ideas of how to advocate for themselves. Such posts are not always shared with the NAD so the NAD often isn’t aware. For the NAD to take on a case that changes the system, the person involved has to contact the NAD directly. Sometimes we have people sending us a direct message on social media of a video or a post but we cannot take any action until the person involved contacts the NAD. Because of legal ethics, we also cannot discuss with the community or share with anyone if they did contact us or not. We also cannot discuss the case publicly, whether we’re involved or not. We respond to every inquiry, emphasizing referrals if we can’t take a case. Every inquiry requires a few weeks to process. We want to make sure people get the legal support they need -- if the NAD has not sent an email confirming their initial inquiry, we encourage people to follow up with the NAD Front Desk.

Video cuts to a gray background. Many small red and blue balls appear and swirl towards the center of the video before revealing the NAD logo in red, blue, and white with a water ripple effect. The copyright text appears in white underneath, “National Association of the Deaf, Copyright 2021, All Rights Reserved.”]